Some frequently asked questions about our straps.

Here are some frequently asked questions about Reivilo Watch Straps:

  1. What is the difference between a rolled edge strap and one with a natural edge?

A rolled edge is where the top leather is laminated on another piece of leather, usually kangaroo. The top leather is however wider than the bottom layer, so the excess is fold back underneath the bottom leather, effectively sandwiching the bottom leather . Very much like you would tuck a sheet on your bed in underneath the mattress.  This method can only be used with very thin leathers, such as kangaroo, kid, cane toad or calf.

A natural edge is where the top and bottom layers of leather are simply cut and left like that to form the edge. The different layers of leather used in the construction can be seen from the side. Sometimes the edge created in this way is treated with a stain similar or contrasting to the main colour of the leather. This is the most widely used method of construction.

Both these methods are strengthened further with a row of sewing.

2. What does it mean when a strap has a raised center ?

That means that another narrow layer of leather has been laminated in the center of the strap, between the first and last layers of. This then forms a longitudinal raised portion the full length of the strap. This provide the strap with a bit of bulk and slightly more rigidity and is mostly cosmetic. It is still edge stitched as usual.

3. What is the Saddle stitch method that you use on your straps?

A method of stitching leather, using two needles at the same time. This method has been in use probably from the beginning of the leatherwork industry. It is very durable and not matched by machine stitching.

4. How long are your standard straps?

The lengths which I offer as standard, and which seems to fit just about everybody, are: buckle end, about 90mm long, pointed end, about 120mm long. However, I can do any size, depending on the customer.

5. How wide are your standard straps?

This is determined by your watch, and is why its important that you provide me with accurate measurements, as discussed elsewhere.

6. How do I measure my watch to specify the size strap I need?

There are basically two measurements needed. The width of your watch case, between the lugs, where the spring bar fits in. Usually in the range of 16mm, 17mm, 18mm or larger. But its also important to know the distance between the back of the spring bar and the watch case. This gap (usually only a millimetre or two) will limit the thickness of leather that we can use.

7. Can I install my new strap myself, or do I need to go to a watch repairer?

Very little skill and only a basic tool is needed to install your own strapd. If you dont feel comfortable doing it, a watch repairer would do it for you perhaps even free of charge. If you do it yourself, ensure the spring bar has engaged with the hole in the lugs on either side. Attach the pointed end of the strap at six and the  buckle strap goes on at 12!

8. How long can I expect my watch strap to last?

Oh, how long is a piece of string? Some of my straps go on to dress watches that may see use a few times per month on special occasions. Others go on very expensive watches that are pampered every day, and worn in air-conditioned office luxury. But I have sold straps to people in the trades, working outside in the elements. After all, we all need a strap on our watch. So, the life span of your strap will depend on how and where you use it, and how well you care for it.

9. Do you have a warranty on your straps?

Based upon the above discussion, it is very difficult to give a blanket warranty on my straps. However, I am always available to discuss problems, and I have always been able to reach a mutually acceptable solution. Recently a client sends me an email, asking for a replacement strap for a bag that I have made. Somehow one of the original straps got lost. I send her a new strap the same day, free of charge, I even paid postage.  In a large number of my transactions, my clients become repeat clients, I value this situation, just like I am sure my clients values it. I trust that neither of us would do anything to mar that relationship.

10. How do I care for my new strap?

Just like you would care for a pair of leather shoes.  Excessive moisture such as oils, sweat, soap and water when you wash your hands etc, as well as dirt and excessive heat are a few of the enemies of leather. The fact that the strap is made from cane toad leather, doesn’t mean you can shower with it! Every three months or so, depending on how you use it, give it a rub with some leather crème. If it does get wet, dry it naturally, brush off all dried dirt and give it some crème. Basically, use common sense!

11. How do I order and pay for my new watch strap?

For all International  orders, payment is through paypal. Even if you don’t have paypal, we can still process the order through your credit card. I have this great, return customer form Canada, who insists on paying me with a bank cheque which he posts by standard international mail! He feels comfortable doing it like that, doesn’t mind the extra wait and I am happy to do business with him. Orders from within Australia usually are processed through paypal or direct deposit. Ordering is easy. Once we have established exactly what you want, I will send you a payment request based upon your preference, and start working on your order while I wait for the payment to go through! I usually post within four days from having received payment.

12. How do you post the orders and who pays the postage?

All orders are securely wrapped and posted in a standard A3 envelope. Within Australia I always use registered mail, but because of the large difference in cost between standard international mail and registered international mail, I predominantly use standard international mail. I have already touched on the last part of the question, yes, postage is paid by the client. I provides you with  a fixed postage quote up front, for is real postage costs only, so you know what your total cost will be.

Comments are closed.